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SERVICE
We pride ourselves on our talented and dedicated staff, and we deeply value all of our customer relationships we've cultivated. We want your in-store and online experience to be exceptional. If there is anything we can do to improve your shopping with us, please reach out via phone or email: (435) 901-5064 or thecollective.parkcityutah@gmail.com.
SHIPPING
Available inventory will ship within 1-2 business days via USPS or UPS. If you prefer a certain carrier, please reach out with your name and order number and we will do our best to accommodate.
LOCAL CUSTOMERS
We are offering an in-store pick up shipping option. If you select this method, we ask that you please pick up your purchase from our store within three days unless specified.
RETURNS
If you are not completely satisfied with your order, we will accept returns of unworn, unwashed merchandise with tags intact for a full refund, exchange, or store credit postmarked within 10 business days of delivery. items postmarked within 15 business days are eligible for store credit or exchange only. No returns for Sale Items.
RETURN AUTHORIZATION
If you would like to return any item(s) from your order, please email us at thecollective.parkcityutah@gmail.com within 10 business days of receiving your shipment for a return authorization.
Once you have obtained return authorization, please follow the guidelines below for returning your item(s):
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postmark will be considered as the date of the return
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items postmarked after 10 business days will be subject to a 15% restocking fee
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we cannot process a refund, credit, or exchange until we’ve inspected the condition of the returned item(s). Once approved, your refund will be issued to the credit card you used to place the order. Store credit will be issued on an in-store account for you. You’ll receive email confirmation in either case.
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Please send your insured return with a shipper who provides tracking information to our address printed below.
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please email your tracking number to thecollective.parkcityutah@gmail.com
USPS Shipping
The Collective Park City
PO Box 681869
Park City, UT 84068
UPS Shipping
The Collective Park City
675 Main Street
Ste R7
Park City, UT 84060
DID YOU KNOW?
With advance notice, we happily offer private and extended shopping hours in store. Additionally, we offer personal styling for customers both in-store and online. Whether you’re looking for an outfit for an upcoming special event or you’re in need of a wardrobe refresh, one of our experienced stylists will be glad to assist you.
Please email us at thecollective.parkcityutah@gmail.com for more information.
