VOL 3 // BLACK SMOKE

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SERVICE
We pride ourselves on our talented and dedicated staff, and we deeply value all of our customer relationships we've cultivated. We want your in-store and online experience to be exceptional. If there is anything we can do to improve your shopping with us, please reach out via phone or email: (435) 901-5064 or hello@thecollectiveatparkcity.com

SHIPPING
Available inventory will ship within 1-2 business days via USPS or UPS. If you prefer a certain carrier, please reach out with your name and order number and we will do our best to accommodate. 

LOCAL CUSTOMERS
We offer an in-store pick up shipping option. If you select this method, we ask that you please pick up your purchase from our store within three days unless specified. 

RETURNS
If you are not completely satisfied with your purchase, we do accept returns:

• All items must be unworn, unwashed, with tags fully intact.
• In-person within 14 days with receipt - full refund, exchange, or store credit
• Online orders must be post-marked within 10 business days - full refund, exchange, or store credit.
• Items postmarked after 10 days, or returned in-person after 14 days are eligible for store credit or exchange only.  A restocking fee of 15% may apply.
• Returns are NOT available after 90 days past purchase date.
• No returns for SALE items.
  
  

TO INITIATE A RETURN FOR SHIPPING:

1. Email hello@thecollectiveatparkcity.com within 10 days of your purchase to verify purchase and receive shipping authorization.  Without authorization, returns will not be accepted.
2. Ship the item insured, with a tracking number.  Postmark is considered the date of return.  Please ship to:  USPS Shipping - The Collective Park City, PO Box 681869, Park City, UT  84068.   OR.              UPS Shipping - The Collective Park City, 675 Main Street, Suite R7, Park City, UT  84060
3. Via email, provide The Collective Park City with the tracking information.
4. Refunds, store credit, or exchanges will be processed once the merchandise has been received and inspected to ensure the item is unworn, unwashed, with tags intact.
5. You will receive your refund via the original payment card.

DID YOU KNOW?
With advance notice, we happily offer private and extended shopping hours in store. Additionally, we offer personal styling for customers both in-store and online. Whether you’re looking for an outfit for an upcoming special event or you’re in need of a wardrobe refresh, one of our experienced stylists will be glad to assist you.

Please email us at hello@thecollectiveatparkcity.com for more information.